1. Who we are

We are Bartons Furnishers Limited, a furniture retailer based at 315 Oxford Street, Levin, serving the lower North Island. We operate a physical showroom and an online store at www.bartons.co.nz.

2. What information we collect

We collect personal information that you provide to us directly, and some that we collect automatically when you interact with our website. The kinds of information we collect include:

Information you give us

• Contact details — name, email address, phone number, postal/delivery address
• Order details — products purchased, payment method, delivery preferences
• Communications — messages you send us via our contact form, email, phone or in store
• Finance applications — information required by third-party finance providers if you apply for finance through us
• Marketing preferences — if you sign up to our newsletter

Information collected automatically

• Website usage — pages visited, time on site, referring URL
• Device information — browser type, operating system, IP address (typically anonymised)
• Cookies — small text files stored on your device (see Cookies section below)

We do not knowingly collect personal information from anyone under the age of 16.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders, including delivery
• Respond to your enquiries and provide customer support
• Process payments and finance applications
• Send you order confirmations, updates and delivery notifications
• Send marketing communications, where you have opted in (you can unsubscribe at any time)
• Improve our website, products and services
• Comply with our legal obligations (e.g. tax, consumer law)
• Prevent fraud and protect our business and customers

We will only use your personal information for the purposes we collected it for, or for purposes reasonably related to those, unless we have your consent or are legally required to do otherwise.

4. Who we share your information with

We don’t sell your personal information. We share it only when necessary to deliver our service or comply with the law. The kinds of third parties we share information with include:

• Payment providers — Visa, Mastercard, Q Card, Afterpay, Laybuy, Finance Now and similar providers process payments and finance applications. They have their own privacy policies.
• Delivery partners — couriers and third-party freight companies receive your name, delivery address and phone number to complete delivery
• Website service providers — our website hosting, email service, analytics and contact form provider (e.g. Hostinger, Google, WPForms)
• Marketing tools — our newsletter platform (if you opt in) processes your name and email for that purpose only
• Professional advisors — lawyers, accountants, auditors, where reasonably required
• Government agencies — where required by law (e.g. Inland Revenue, courts)

Some of these providers may store or process information outside of New Zealand. Where this happens, we take reasonable steps to ensure your information is treated with appropriate care.

5. Cookies and tracking

Our website uses cookies — small files stored on your browser — to:

• Remember items in your shopping cart
• Keep you logged into your account
• Understand how visitors use our site (e.g. via Google Analytics)
• Show relevant content and improve your experience

You can disable cookies in your browser settings, but some features of our website may not work properly if you do.

6. How we keep your information safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. These steps include:

• Secure (HTTPS) connection across our website
• Restricted access to customer data — only staff who need it can see it
• Reputable hosting and security-maintained software
• Reputable payment providers — we do not store your full payment card details

However, no system is 100% secure. While we do our best to protect your information, we can’t guarantee absolute security of data transmitted over the internet.

7. How long we keep your information

We keep your personal information only as long as we need it for the purposes set out in this policy, or as required by law. For example:

• Order records — kept for 7 years to comply with tax and consumer law obligations
• Marketing data — kept until you unsubscribe
• Contact form enquiries — kept for a reasonable period to assist you and improve our service

8. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any information you believe is inaccurate or incomplete
• Withdraw consent for marketing communications at any time
• Make a complaint if you believe we’ve handled your information improperly

To make any of these requests, contact us using the details below. We’ll respond within 20 working days as required by the Privacy Act.

9. Marketing communications

If you’ve opted in to our marketing emails, you can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Replying with “unsubscribe”
• Contacting us directly

Opting out of marketing won’t affect transactional communications about orders you’ve placed.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, services or the law. The “last updated” date at the top of this page shows when it was last changed. For significant changes we’ll do our best to let you know directly (e.g. by email) where appropriate.

11. Contact us

If you have any questions about this policy, want to access or correct your information, or have a privacy concern, please get in touch.