Absolutely — our Levin showroom at 315 Oxford Street has a wide range on display. We always recommend visiting in person for big-ticket items like sofas and beds. Comfort is personal and there’s no substitute for sitting on it yourself.

If something isn’t on the floor, the typical wait is 8–12 weeks depending on our ordering cycles and the supplier’s availability. We’ll confirm the lead time when you place the order.

Yes — but only on NZ-made goods. Overseas suppliers manufacture at scale and don’t offer custom one-offs, so for special configurations we work with our New Zealand makers who can craft exactly what you want — fabric, size, configuration, finish.

Get in touch with what you’ve got in mind and we’ll talk you through what’s possible. Custom orders are typically non-refundable for change of mind.

Yes, with a deposit we’ll happily put a hold on a piece while you sort delivery, finance or arrange to collect.

Brand-new mattresses take a few weeks to settle. Foam, springs and upholstery layers all need time to relax under your body weight before they reach their long-term feel. We recommend giving any new mattress at least 30 nights before judging the comfort.

If after that period it really isn’t working, get in touch — we’ll talk through your options.

This is one of the most common questions we get, so here’s the straight answer: body impressions are normal and expected. They’re caused by the upholstery layers (foam, fibre, padding) compressing where you sleep — this is the mattress conforming to your body, not breaking down.

Industry standard treats impressions under 3–4cm as normal wear, not a fault. The mattress core (springs or support foam) is what matters for support, and that’s well below the comfort layers.

To minimise visible impressions: rotate the mattress head-to-foot every 1–3 months (if it’s a rotatable model) and use a mattress protector to extend the life of the upholstery layers.

• Use a quality mattress protector from day one — it stops sweat, oils and spills reaching the upholstery
• Rotate head-to-foot every 1–3 months (most modern mattresses are one-sided so don’t flip them)
• Use a solid bed base or one with slats no more than ~7cm apart — slats too far apart cause sagging and may void warranty
• Avoid sitting on the same edge daily (it compresses faster than the rest)
• Air it out occasionally by stripping the bed and letting it breathe

This usually happens when the lighter sleeper drifts towards the heavier sleeper’s compression area. Rotating the mattress regularly helps even the wear, and choosing a firmness that suits the heavier sleeper generally gives better long-term results.

Some new foam or memory-foam mattresses release a faint smell for the first few days after unpacking — this is called “off-gassing” and is harmless. Air the room well for 24–72 hours and it’ll dissipate.

Foam fillings soften with use — this is by design. Most sofas break in by 10–15% over the first six months, becoming more comfortable as the foam relaxes. The sofa you sat on in the showroom is likely already broken in from many people testing it.

To keep things even, plump and rotate cushions weekly (if they’re loose), and avoid always sitting in the same spot.

Pilling — those small fuzz balls that form on fabric — is caused by friction (clothing, blankets, pets) and is normal for most upholstery fabrics, especially in the first few months. It isn’t a defect or fault.

You can de-pill with a fabric shaver (a cheap battery-powered one from a supermarket works well). Once the loose surface fibres are gone, pilling slows down significantly.

Loose-cover and fibre-fill cushions naturally crease and wrinkle as they’re sat on. This is part of the lived-in look most people want from a quality sofa. Plumping and rotating regularly keeps the fill evenly distributed.

• Vacuum weekly with an upholstery attachment to remove dust and crumbs
• For spills: blot, don’t rub — and treat quickly
• Check the care code on your sofa (W = water-based cleaner OK, S = solvent only, WS = both, X = vacuum only)
• Test any cleaner on a hidden area first
• For deep cleans, professional upholstery cleaning every 1–2 years extends life significantly

• Wipe regularly with a soft dry cloth to remove dust
• Use a quality leather conditioner every 6–12 months to prevent drying and cracking
• Keep out of direct sunlight — UV fades and dries leather over time
• Avoid harsh cleaners, ammonia or solvents
• Wipe spills immediately with a clean, slightly damp cloth

Leather develops a patina over time — slight softening and colour change is part of its character.

Most recliners make occasional sounds as the mechanism moves through its travel — this is the metal frame, springs and joints flexing. Light clicks or creaks are normal and don’t indicate a fault.

Loud, persistent or grinding noises are different — let us know and we’ll have a look.

Power recliners offer infinite stop-points, are easier on the body to operate, and many include extras like USB charging or massage. Manual recliners are simpler, with no electrics to worry about, and tend to be more affordable. Both are reliable when looked after — it comes down to preference and budget.

Most modern power recliners have a battery backup option that lets you close the chair during a power outage. Check your model — some come with batteries included, others sell them as an add-on. Worth having for peace of mind.

Standard recliners are typically rated to 130–150kg. Heavy-duty or “big-and-tall” models go higher. Like all furniture, recliner mechanisms work harder under heavier loads, which can shorten the life of motors and joints. If you’re after a heavy-duty option, ask us — we can point you to ranges built for it.

Best avoided. Direct sun fades fabric, dries leather and bleaches timber over time. If a piece sits near a sunny window, consider blinds or curtains during peak sun hours, and rotate or move pieces occasionally so fade isn’t visible in one spot.

• Dust regularly with a soft dry cloth
• Use coasters and placemats to protect against rings, heat and scratches
• Wipe spills immediately
• Avoid placing hot items directly on the surface
• Keep away from radiators, fireplaces and direct heat sources
• For waxed or oiled finishes, re-treat every 6–12 months as needed

Pets and furniture can absolutely coexist, but expect faster wear — claws can pull threads, oils from fur transfer onto fabric, and accidents happen. Throws or fitted covers extend the life significantly. Some fabrics (performance weaves) are more pet-friendly than others — ask us when buying.

Throughout the lower North Island — Horowhenua, Manawatū, Kāpiti, Wellington and Hawke’s Bay. Free local delivery on orders over $999. Further afield, we use third-party freight contractors with their fees applying. Full details on our Delivery & Returns page.

Roughly a couple of weeks for nationally-sourced products, and 8–12 weeks for items sourced internationally. We’ll confirm a delivery window when you place the order and call to book a day that suits.

About supply chain delays: we don’t control the supply chain. Overseas manufacturers, ports, shipping schedules, weather, fuel availability, trucks — any of these can hold things up. If there’s a delay caused by something outside our control, the order will arrive late through no fault of ours and it’s not poor service. We don’t offer refunds for supply chain delays we can’t control. We’ll always keep you in the loop with what we know.

Delivery is to your front door. Our drivers get the item onto your property and to a ground-floor entrance — getting it into specific rooms, up stairs or assembled is at our discretion and not guaranteed for every order. See the Delivery & Returns page for the full picture, including what we can’t safely do.

Inspect the goods at delivery and let our driver know on the spot if anything’s wrong. If you spot something afterwards, get in touch within 7 days with photos and we’ll arrange repair, replacement or refund — no delivery charge deductions for faulty goods.

We don’t do refunds for change of mind, but we’ll happily issue a store credit (valid for 12 months, in-store or online). The item must be unused and in original condition. Original delivery costs are deducted from the credit. Full details on the Delivery & Returns page.

Every purchase is automatically covered by the New Zealand Consumer Guarantees Act. Goods must be of acceptable quality, fit for purpose, and last a “reasonable period of time” given their price and use. If yours doesn’t, we sort it out.

What’s not covered: normal wear and tear, damage from misuse, alterations, or wear consistent with frequency of use or load. Read more →

EFTPOS, Visa, Mastercard, internet banking, and the following finance / buy-now-pay-later providers:

• Q Card — long-term plan options through your card provider
• Afterpay — split into 4 fortnightly payments
• Laybuy — interest-free over 3 months, weekly payments, delivery on completion of payments
• Finance Now — for interest-free finance plans through a third-party lender

Speak to us in store or check the option at online checkout.

We don’t offer interest-free as a default — we’d rather keep our prices as low as possible than build the cost of finance into every product.

That said, you’ve got two ways to access interest-free terms:

• Through us via Finance Now — interest-free finance plans available on eligible purchases (lender approval and T&Cs apply)
• Through your own payment provider — most credit cards and BNPL providers run their own interest-free promotions. Check with them for current deals

Talk to us in store and we’ll explain the Finance Now option for your purchase.

Yes, we accept deposits for in-store purchases. Standard practice is around 20% to hold a piece, with the balance due before delivery. Talk to us about what works for your situation.