1. About these terms

These Terms & Conditions cover the sale of goods between Bartons and our customers. They sit alongside our Delivery & Returns policy and Privacy Policy. If anything in those policies conflicts with these terms, these terms apply.

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986.

2. Placing an order

When you place an order — in store, by phone, or online — you’re making us an offer to buy. We can choose to accept or decline that offer.

An order becomes a binding agreement when:

• We confirm the order with you, and
• The required deposit or full payment has been received

We reserve the right to decline or cancel orders where we believe there’s been a pricing error, stock issue, fraud risk, or other reasonable concern. If we cancel an order you’ve already paid for, we’ll refund you in full.

3. Pricing

All prices are shown in New Zealand dollars (NZD) and include GST. Prices may change at any time without notice, but the price you pay is the price agreed at the time you place your order.

Occasionally a product may be listed with an incorrect price due to a system or human error. If this happens, we’ll contact you before processing the order and you can choose to confirm at the correct price or cancel for a full refund.

4. Payment terms

We accept the payment methods listed on our Finance Options page, including EFTPOS, credit cards, internet banking, and our finance and BNPL partners.

For Bartons in-store layby, separate terms apply (see our Finance Options page for the full layby agreement).

5. Goods remain our property until paid for

This is important so we’ll be straight up about it: goods supplied by Bartons remain our property until they are paid for in full, even if they have been delivered to you. This is sometimes called a “reservation of title”.

While you have the goods but haven’t paid for them in full:

• You must keep them safe and in their original condition
• You must not sell, gift, modify, or use them as security for any other debt
• We have the right to enter your premises (with reasonable notice and at a reasonable hour) to recover the goods if payment is not completed

This clause is for the rare situation where a customer fails to pay — it doesn’t affect normal customers who complete their payment.

6. Delivery & collection

Our full delivery policy — including delivery zones, timing, what’s included, and what we can’t do — is on our Delivery & Returns page. The key points:

• Free local delivery on orders over $999 within our standard zone
• Delivery is to your front door — we are not responsible for moving items into specific rooms or up multiple flights of stairs
• We are not liable for damage that occurs while attempting difficult moves (tight stairwells, narrow doorways, balconies, etc.) — to the goods, to your property, or otherwise
• Delivery times are estimates only — we don’t control supply chain delays caused by overseas suppliers, ports, shipping, weather or freight

7. Suitability, fit and appearance

It’s your responsibility to make sure the furniture you order will fit through your doors, hallways, stairwells and into the room it’s intended for. We strongly recommend measuring before placing your order.

Similarly, products may look slightly different in your home compared with our showroom or website due to lighting, room dimensions, surrounding decor, monitor calibration, or batch-to-batch variation in fabric, leather and timber. Natural variation in materials is not a fault, and a difference in how a piece looks in your space doesn’t entitle you to a refund.

8. Cancelling or changing your order

Once your deposit is paid and we have placed your order with the supplier or manufacturer, your order cannot be cancelled or changed — including in the event of delays caused by circumstances outside our control.

This applies even where there is a delay caused by supply chain issues, weather, freight, or anything else outside our control (see clause 12). We understand waiting can be frustrating, but please understand: impatience does not give grounds for cancellation, and pulling the pin on an order in motion leaves us carrying the cost of work and materials already committed.

Before you place an order, please be confident in your decision and the timeframes involved. If you’re unsure, we’d rather have an honest conversation up front than process an order you’re going to regret.

The exceptions to the above are:

• Before we’ve placed your order — if you contact us quickly enough that we haven’t yet sent the order to the supplier or manufacturer, we may be able to change or cancel it. Get in touch as soon as you can.
• Layby — separate cancellation terms apply. A 20% cancellation fee on the total sale price applies to layby cancellations. See our Finance Options page for full layby terms.
• Faulty goods — your rights under the Consumer Guarantees Act are unaffected by this clause.

9. Returns & warranty

Our return and warranty policy is fully set out on our Delivery & Returns page. In summary:

• Faulty goods — covered by the Consumer Guarantees Act and our promise to repair, replace or refund
• Change of mind — store credit only (no cash refund), delivery costs deducted, item must be unused and in original condition, within 7 days of delivery
• Wear consistent with use — body impressions in mattresses, foam softening in sofas, fabric pilling and similar are not faults

10. Risk

Risk in the goods passes to you when they are delivered to your address (or collected by you). From that point on, the goods are at your risk for damage or loss — this is why we recommend household contents insurance for high-value items.

Note: this is separate from clause 5 (ownership). You take on the risk at delivery, but ownership only passes once the goods are paid for in full.

11. Liability

To the extent permitted by law, our liability under any order is limited to the price paid for the goods in question. We are not liable for indirect or consequential losses (for example, lost income, lost time, distress, or damage to other property) except where required by the Consumer Guarantees Act, Fair Trading Act, or other applicable consumer protection law.

This clause does not limit your statutory rights under the CGA where you are dealing with us as a consumer.

12. Things outside our control

We are not liable for failures or delays caused by events reasonably outside our control, including:

• Supply chain disruptions (overseas suppliers, ports, shipping)
• Weather, natural disasters, fire, flooding
• Strikes, fuel shortages, freight company delays
• Pandemic-related restrictions
• Government action or changes in law

If a delay caused by one of these events seriously affects your order, we’ll keep you informed and work with you on the best way forward.

13. Privacy

How we collect, use and protect your personal information is covered in our Privacy Policy.

14. Intellectual property

Our website, logos, brand, photography and product descriptions are the intellectual property of Bartons Furnishers Limited or our suppliers. You may not copy, reproduce or republish them without our written permission, except where reasonable for personal, non-commercial use (e.g. saving a product image to share with your partner).

15. Governing law

These terms are governed by the laws of New Zealand. Any dispute will be resolved in the New Zealand courts.

16. Changes to these terms

We may update these terms from time to time to reflect changes in our practices, services or the law. The “last updated” date at the top of this page shows when they were last changed. The terms in force at the time of your order are the ones that apply to that order.

17. Contact us

Questions about these terms, an order, or anything else? Get in touch — we’d rather sort things out before they become problems.